Complete Digital Signature Package BASIC [EQUIPMENT, INSTALLATION + ONE YEAR FULL TECHNICAL SUPPORT]
Our company's services include full Support at all stages for obtaining the Digital (Electronic) Signature. The necessary Hard Storage Digital Certificates are provided, based on legislation and Ministry specifications.
The issuance of a Digital Signature (installation of Digital Certificates, necessary programs, drivers, etc.) is performed entirely by us, and includes the following:
- USB TOKEN Configuration and Setup.
- Installation of Qualified Certificate on USB TOKEN.
- Control, Configuration and Installation on the workstation (Personal Computer).
- Tutorial and User Training for creating digitally signed documents.
- Free annual technical support.
The above refer to the issuance of 1 digital signature, which includes Full Technical Support for the Successful Completion of the Process and refers to the Three-Year Validity of Digital Certificates (as defined by the Hellenic Public Administration Certification Authority - APED).
The issuance of the Qualified Digital Certificate takes place through the APED portal of the ministry's infrastructure. The Hard Storage digital certificates are imported, in a secure manner based on APED specifications (Hard Storage is the only guaranteed method of issuing Digital Certificates).
The process is performed entirely by us, without the need to spend time on waiting, communicating or repeated visits to public services, etc. All that is required is a visit to a KEP by the user.
*The INSTALLATION SERVICE may also concern the Renewal of a Qualified Digital Certificate (DIGITAL SIGNATURE) through the infrastructure of the ministry, when it has expired.
[Free technical support refers to remote support and includes comprehensive service for any issue arising with your Digital Signature. We are by your side and serve you in all your matters, such as re-installation of necessary programs (drivers), demonstration of operation of the device, the device management program, placement of digital signatures, etc.]
What do you gain?
We undertake the entire process of obtaining a Digital Signature, without anyone having to spend time on waiting, communicating or repeated visits to public services, etc.
√ First of all, in case of the purchase of the INSTALLATION SERVICE (Digital Certificates and necessary programs/drivers), we provide you with:
- Full technical support (installation of Digital Certificates, necessary programs/drivers, etc.)
- Complete Service and coaching at all stages of the process from us.
- Provide technical support for (one) 1 year for whatever happens (free of charge).
- Tri-Annual Validity of Digital Certificates (as defined by the Hellenic Public Administration Certification Authority - APED).
The satisfaction of our customers throughout Greece is what makes the Investment Center the most reliable solution. The catalogue of our projects is made up of a wide range of Businesses and Public Institutions, with a variety of activities [more than 8,000 installations in all Regions of Greece].
A USB eToken is an electronic device that externally resembles a USB Flash memory. In this special device, the digital certificates of an Electronic (Digital) Signature are securely stored.
The USB e-token device is included in the list of qualified EDDY certificates of the Ministry of Digital Governance. It meets all the requirements of the Ministry as an EDDY for all Qualified Certificates, as it has been verified for its proper operation and security using the public key (PKI) of the APED web portal:
The types of USB e-tokens used by our company are the following:
- USB Safenet eToken 5110cc [Gemalto/ Thales/ MD 940]
- USB Oberthur Token EVO [Cosmo v8.1 R2 - IDEMIA]
They are the most valid / certified USB token models that have been tested for proper operation and security using the public key (PKI) of the APED web portal:
• Secure Signature Generation Device - EDDY
• Encryption device in usb format
• Provides strong user authentication
• Works with all Qualified Certificates
• The details of the electronic identity card are stored securely in it and are easily available
• To authenticate, users simply plug the device into the USB port and enter their code
• Ensures easy integration with your organization's existing infrastructure in accordance with security policies
• CC EAL 4+ certified
• Meets the requirements of EETT Decision 295-63 (Government Gazette 1730/2003)
• Capacity 72K
• Java Operating System
• Comes with a working MW
• Compatible with Windows 11, 10, 8.1, 8, 7(32/64bit)
• IPX7 certification
Our company uses the following Certified USB e-tokens
1. USB Safenet eToken 5110cc [Gemalto/ Thales/ MD 940]
2. USB Oberthur Token EVO [Cosmo v8.1 R2 - IDEMIA]
for which there is a guarantee of proper operation. They are approved based on the APED (Hellenic Public Administration Certification Authority) list. They have been verified to work correctly with the infrastructure of the Ministry of Digital Governance.
√ What differentiates us: If you select the Total Support package (EQUIPMENT AQUISITION + INSTALLATION SERVICE) you receive:
- Full technical support for a 1, 2, or 3 year period, depending on the selected package (installation of Digital Certificates, necessary programs/drivers, etc.) - Technical support is available Monday to Friday, from 9am to 5pm.
- Integrated Support and instruction at all stages of the process from us.
- Three-year validity of Digital Certificates (through the Hellenic Public Administration Certification Authority - APED).
Our company belongs to the list of the Ministry - APED (www.aped.gov.gr), as all the digital certificates that have been issued so far have been received and verified to work correctly with the infrastructure of the ministry (APED.)
Our experience with Digital Signatures installed by our company so far has led us to use mostly usb tokens that have demonstrated a certain result of proper operation and meet all the requirements of the Ministry as EDDYs for all Qualified Certificates.
In contrast to other usb tokens, we can guarantee that there is no malfunction, technical problem, incompatibility (conflict) or faulty use. This is proven every day in all our Digital Signature installations Nationwide.
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