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Complete Digital Signature Package PREMIUM [EQUIPMENT, INSTALLATION + THREE YEAR FULL TECHNICAL SUPPORT]
Our company's services include full Support at all stages for obtaining the Digital (Electronic) Signature. The necessary Hard Storage Digital Certificates are provided, based on legislation and Ministry specifications.
Security policy
Delivery policy
Our company's services include full Support at all stages for obtaining the Digital (Electronic) Signature. The necessary Hard Storage Digital Certificates are provided, based on legislation and Ministry specifications. The issuance of a Qualified Digital Certificate [DIGITAL SIGNATURE] through the infrastructure of the ministry includes the following:
- Basic USB TOKEN Equipment from a qualified provider (Warranty time: 2 years).
- Configuring and Setting up the USB TOKEN.
- Installation of a Qualified Certificate on the USB TOKEN.
- Inspection, Configuration and Installation on the workstation (on one or more Computers).
- User Instruction and Training for creating digitally signed documents.
The process is performed entirely by us, without having to spend time on waiting, communication or repeated visits to services, etc.
✦Description of Services and Guarantees provided:
- 2 year warranty for the qualified Usb Token equipment.
- Free shipping directly to your location.
- Comprehensive Support and Instruction at all stages of the process from us.
- Provision of technical assistance for (three) 3 years (free of charge).
- 3-year Validity of Digital Certificates (as defined by the Hellenic Public Administration Certification Authority - APED).
The above refer to the issuance of 1 digital signature with a 3 year duration, which includes a 3-year Full Technical Support for the Successful Completion of the Process.
A USB eToken is an electronic device that externally resembles a USB Flash memory. In this special device, the digital certificates of an Electronic (Digital) Signature are securely stored.
The USB e-token device is included in the list of qualified EDDY certificates of the Ministry of Digital Governance. It meets all the requirements of the Ministry as an EDDY for all Qualified Certificates, as it has been verified for its proper operation and security using the public key (PKI) of the APED web portal:
The types of USB e-tokens used by our company are the following:
- USB Safenet eToken 5110cc [Gemalto/ Thales/ MD 940]
- USB Oberthur Token EVO [Cosmo v8.1 R2 - IDEMIA]
They are the most valid / certified USB token models that have been tested for proper operation and security using the public key (PKI) of the APED web portal:
• Secure Signature Generation Device - EDDY
• Encryption device in usb format
• Provides strong user authentication
• Works with all Qualified Certificates
• The details of the electronic identity card are stored securely in it and are easily available
• To authenticate, users simply plug the device into the USB port and enter their code
• Ensures easy integration with your organization's existing infrastructure in accordance with security policies
• CC EAL 4+ certified
• Meets the requirements of EETT Decision 295-63 (Government Gazette 1730/2003)
• Capacity 72K
• Java Operating System
• Comes with a working MW
• Compatible with Windows 11, 10, 8.1, 8, 7(32/64bit)
• Waterproof
• IPX7 certification
Detailed technical characteristics (prospectus) can be found here & here as well as technical specifications here.
Our company uses the following Certified USB e-tokens
1. USB Safenet eToken 5110cc [Gemalto/ Thales/ MD 940]
2. USB Oberthur Token EVO [Cosmo v8.1 R2 - IDEMIA]
for which there is a guarantee of proper operation. They are approved based on the APED (Hellenic Public Administration Certification Authority) list. They have been verified to work correctly with the infrastructure of the Ministry of Digital Governance.
√ What differentiates us: If you select the Total Support package (EQUIPMENT AQUISITION + INSTALLATION SERVICE) you receive:
- Full technical support for a 1, 2, or 3 year period, depending on the selected package (installation of Digital Certificates, necessary programs/drivers, etc.) - Technical support is available Monday to Friday, from 9am to 5pm.
- Integrated Support and instruction at all stages of the process from us.
- Three-year validity of Digital Certificates (through the Hellenic Public Administration Certification Authority - APED).
Our company belongs to the list of the Ministry - APED (www.aped.gov.gr), as all the digital certificates that have been issued so far have been received and verified to work correctly with the infrastructure of the ministry (APED.)
Our experience with Digital Signatures installed by our company so far has led us to use mostly usb tokens that have demonstrated a certain result of proper operation and meet all the requirements of the Ministry as EDDYs for all Qualified Certificates.
In contrast to other usb tokens, we can guarantee that there is no malfunction, technical problem, incompatibility (conflict) or faulty use. This is proven every day in all our Digital Signature installations Nationwide.